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B2B E-COMMERCE IN THE PRINTING INDUSTRY(part 1)

Mr.Jick-Seung Kim
President of Korea Federation of Printing & Information Industry Cooperatives


Paper presented by the Republic of Korea
at the 5th Annual Meeting Of the Forum of Asian Graphic Arts Technology (FAGAT) in Manila

1. Introduction
2. Current Status and the Future of the Internet
   2.1 Internet Users
   2.2 Internet Business

3. E-commerce
   3.1 E-commerce Emergence
   3.2 Types of e-commerce

4. Printing Industry Trend
Part 2

1. Introduction

Every industry has been affected by the rapid development of the Internet. For Korea, the Internet has had profound effects, with the number of users expected to reach 20 million users by the end of 2000. The use of the Internet is expected to further increase, which is quite positive, especially when compared to the remarkable growth of cellular phone users in Korea (more than 50% penetration rate currently).

This leads one to ask a very important, but fundamental question: what is the use of the Internet for Asia and for Asians? For consumers, the Internet may be considered a place to gather information and to shop, while for small and medium sized companies Internet use may be considered (still) somewhat superficial, and so not much benefit to the bottom line.

Unlike the limited and basic Internet use by consumers, however, various industries are changing their perception of the Internet, and slowly realizing the benefits of effective usage. Various industries, especially the printing and newspaper businesses, are accepting the potential value of the B2B marketplace. Therefore, the realization, acceptance, and implementation of a successful B2B strategy is at the forefront of current changes in Internet perception and use.

If one pursues this course of logic, then the implications for the printing industry must be examined. The purpose of this paper is to examine and then address the impact of the B2B marketplace, and in a broader sense, the constantly evolving Internet, and the various changes, effects and uses on the printing industry. The focus of the paper will be to draw a broad picture of possible trends and development, as well as to attempt to answer various issues arising from the examination of the printing industry, especially within the context of Asia.

To head

2. Current Status and the Future of the Internet

2.1 Internet Users

The number of Internet users have proliferated greatly during the past 2 to 3 years and is still expanding. Such phenomenon can be viewed as strong evidence of the old economy transforming into a new economy, thus leading existing corporations to put efforts to tie into the new management system.

Every institution trying to summarize Internet users worldwide show different results and such difference is mainly due to the definition of 'users'. In 1998, MCI reported that the current users were 130 million, and it expected this figure to grow to 200 million by 2000. IDC (www.idc.com) reported that users were 150 million as of the end of 1997 and would rise to 1 billion users by 2000. According to The Industry Standard Corporation figures, worldwide users were 140 million in 1998, 196 million in 1999 and is expected to reach 520 million by 2003. In November 1999, Almanac (www.c-i-a.com) announced that it predicted users to hit 490 million, which will be 7.9% of the world population, with the user percentage increasing to 11.8% by 2005.

It also predicted that 82% of Internet users will be comprised of 15 most advanced nations. It stated that 25 nations worldwide will have more than 10% of its population using the Internet. Korea was ranked 10th for the absolute number of users.
According to the Boston Consulting Group (BCG), Asian users will increase by 5 folds from the current level, due to the expected increase of Chinese users, reaching 370 million by 2005. As of 1999, the total number of Asian users were estimated to be 66 million, with the Japanese on top with 20 million users, followed by China, Australia, Korea, and Taiwan. BCG forecasts that Chinese users will overtake Japan by 2005, followed by India, Korea and Taiwan; 85% of Asian users are expected to be concentrated in these 5 countries.

2.2 Internet Business

Internet business is considered to be well-defined as a bona fide business constructed on the net. There are sectors newly introduced with the emergence of the net, and existing offline sectors that have interweaved business into the new net environment. Such businesses have proven to be feasible by the mid 1990s and have come out as a serious business sector. Although many institutions have various reports on market growth, Internet-related businesses, including e- commerce have expanded greatly.

Global Internet Business Market size and Forecast    (in Million US$, %)
Description19981999200020012002Avg.Growth Rate
Internet Portal1,4223,0004,0005,5007,50052%
Internet E-C293,400488,700792,9001,968,7504,02,30092%
  Internet Sales253,100401,700657,90090%
  Internet Media40,30087,000135,000105%
Internet Contents45,44099,900163,100293,580645,87694%
Total340,262591,600960,0002,267,8304,655,67692%
Source ETRI(The Electronics and Telecommunications Reseach Institute) in Korea, Jan 2000

Korean Internet Business Market size and Forecast    (in Million US$, %)
Description19981999200020012002Avg.Growth Rate
Internet Portal4356995130137%
Internet E-C412744451,1052,250172%
  Internet Sales362273649091,818167%
  Internet Media54782196432194%
Internet Contents764138249547194%
Total533736631,4492,927173%
Source ETRI(The Electronics and Telecommunications Reseach Institute) in Korea, Jan 2000

To head

3. E-commerce

3.1. E-commerce Emergence

Electronic Commerce was born in a US research center in 1989. Lawrence Livermore National Laboratory began using the term 'Electronic Commerce' while proceeding with one of the US government's military projects, and the term was used from the following year by the private sector.

In the initial stage of e-commerce, studies concentrated on studying EDI (Electronic Data Interchange), which is a device that enables electronic data exchange using a certain type of VAN (Value Added Network) among corporations (B2B: Business to Business) or between corporations and government (G2B : Government to Business). Such studies could be dispersed thanks to the growing commercialization of the Internet.

In 1989 an EU research center in Switzerland studying nuclear related projects (CERN) launched an experimental tool to transfer mass data via the Internet. This project was called World Wide Web, and it was introduced to the public in 1991. In 1993, the very first web browser 'Mosaic' was introduced to the public. These efforts lead to various e-commerce to applications. In addition, general use of the personal computer provided for an environment where corporations were able to approach consumers (B2C : Business to Consumer).

3.2 Types of e-commerce

E-commerce is defined as any type of transaction executed via online networks. There are various types of e-commerce, depending on the transaction: Business to Business (B2), Business to Consumer (B2C), Consumer to Business (C2B) and Consumer to Consumer (C2C). In addition, there are Government to Business (G2B) and Government to Consumer (G2C) e-commerce.

Out of the various types of e-commerce methods, there are several reasons why the B to B market should be highlighted.

*The B2B market size is expected to be 12 times larger than the well-known B2C market. The B2B market is growing at an astonishing 86.8% rate pa, which dwarfs the growth rates of such B2C companies like Amazon.com's. Forrester Research forecasts that the e-commerce market will grow from USD 10.9 billion in 1999 to USD 1.3 trillion in 2003, with B2B taking up 92% of the market.
*Corporations' demand for Internet solution providers will increase due to its efforts to enhance communication with its existing clients, suppliers, as well as to develop and capture new clients. The Internet provides a platform where corporations can communicate directly on the world wide web. Corporations that have access to a global clientele have a huge potential to reap great financial and economic benefits. Companies such as VerticalNet that puts limited efforts towards international marketing has 40% of its clients coming from overseas because of the Internet.

To take the US market as an example, B2B versus B2C markets will show dramatic differences in terms of market size: market size has been predicted using GDP (Gross Domestic Product) divided by each industry and taking each industry's e-commerce ratio growth rate. According to Forrester Research, under the current economic structure, 60% of goods are exchanged between corporations, 30% with consumers and 10% with governments.

As the potential market is enormous, more and more Internet companies are trying to enter into the B2B market place. Arthur Andersen Consulting reported a forecast of the Korean B2B market to be USD 2.4 billion by 2003, whereas Samsung Securities predicted the same market to be USD 2.85 billion in 2003.

To head

4. Printing Industry Trend

To predict the effects of the Internet on the printing industry, the US market will serve as a benchmark for potential growth, as there are no current studies on the Asian printing industry. Studies were mainly done by Raine Consulting Inc. The title of the report was 'Transition of the Printing Industry to the Internet : The First Wave (1999)'.

Corporations have realized the importance of the Internet, and most importantly, have recognized the need to adjust to the new business environment. Therefore, many have taken their offline businesses online or in the process of doing so. [Realistically, some may be partial on/offline businesses.] Most importantly, various industries are examining the uses of the B2B market. To stay ahead of the trend, the printing industry must also adjust rapidly to the new business paradigm. Unlike the actual manufacturing process, the sales and management processes are being refocused towards the Internet.

For the printing industry, there should be two B2B market places, where one deals with printing-related goods within the industry, and the other deals with corporations outside of the industry. The former will reduce costs by effectively managing the printing process, and the latter will be directly linked with actual sales and revenue generation.

According to the PIA (Printing Industries of America), as of 1997, the American printing industry had 52,000 print management companies, 1 million employees and a market size of USD 142 billion. According to the Korean government, the Korean printing market, as of 1997, was comprised of 16,816 printing-related corporations and 75,000 employees in a market valued at USD 2.9 billion.

As shown in the above chart, the American market's value added growth is less than its growth in sales. During the past 5 years, America's printing industry's profitability before tax grew from 3.0% to 3.5%. Despite sales growth, however, the profit margin is narrowing, giving fewer reasons to stay in the business. Therefore, Raine Consulting Inc. states that a fundamental change in the business model is needed.

The PIA has kept track of the American Printing Industry for several decades, and it suggests two reasons for the decrease in profit margins:

  1. A result of technical change, as the market changes from production-focus to marketing-focus.
  2. Printing and publishing industries transition from solely printing to an information distribution industry.
RCI made use of Gordon Black Corporation's report 'Printers and the Internet (1998)', where studies of the printing industry's recognition of the Internet were discussed.

According to this research, many printing companies in America are using the Internet as its communication and production tool. 60% of the printing companies provide file transferring services via the Internet. However, only 40% of the printing-related companies had Web sites, with 80% of the medium or large-sized companies (250 or more employees) owning Web sites. The research predicts that 80% will have Web sites by 2001. However, the sites will be used mainly as company advertisement, and not for actual business implementation.

Companies putting pressure on the printing industry to go on-line are as follows:
* Conglomerates.
* Companies with various needs for printing materials.
* Companies with high need of printing materials, but not necessarily printing per se. For example, magazine companies that print, but their main focus is not outright publishing as its core competence, but to bring high value added results via the printing medium.
Such companies already have ERP (Enterprise Resource Planning) systems or other systems such as EDI, MRP, CRM, Intra/Extra Net, and are adjusting by reducing costs from printing-related companies, while proceeding with fast operations and quick countermeasures to adapt to changes.

RCI, in order to understand B2B e-commerce's effects on the printing industry, analyzed needs of the Fortune 1000 corporations. Among the list of needs, ECP (Enterprise Critical Printing ) was considered to be a necessity for corporations to successfully execute sales.

Type of materialTypical productsCorporations concernsMarket Size
BasicName card, Letter heads, etc Repetitive, Purchase of commodity, Purchase by various departments $17 billion
Sales promotion related (ECP) Catalog, DM Sales material, High value added, Purchase by specialized departments $35 billion
Materials (ECP) Wrapping, Label, Manual etc Simultaneous out put with product, Include product code, Purchased by specialized departments $35 billion
Publishing Newspaper, Magazine, Independent volumes End Product, Large Scale Contract with printing companies, Complicated printing process $38 billion
Others Calendar, Card Purchase like commodity, Consumer/Retail product, Small scale business $15 billion
Total$142 billion

The potential B2B e-commerce market is expected to be approximately USD 70 billion, which represents half of the current US printing market (USD 142 billion). RCI conservatively predicts that the B2B e-commerce market for the printing industry is approximately USD 37 billion. The Internet is expected to increase efficiency of the ECP market by 50%. Therefore, the ECP market is expected to go online within the next 2 to 3 years.

Most of Asian companies are heavy Internet users, and the Asian printing industry should at least follow this trend by going online to provide better service for clients. PODi (Print on Demand Initiative) have estimated that printing materials via B2B will post 14.7 billion pages, and the B2C printing materials will reach 16 billion pages. There are regional differences, but it is clear that the B2B market will be quite large.

Definitions regarding e-commerce are constantly changing as the market develops and evolves. Corporate e-commerce can be divided into the following areas based on the e- commerce models: Buyer Driven, Seller Driven and Broker Driven. RCI took M. Swahney and S. Kaplan's article 'The Emerging Landscape of Business to Business e- Commerce' to describe the vertical trend in e-commerce and the printing industry is no exception.

'e-hubs ', which are core companies that act as a major intermediary to support business flows within the e-market place, induce companies which enter and participate in the e- marketplace by providing objective advice and technical services. It generates value by centralizing buyers and sellers in one marketplace and by providing liquidity for the market, as well as reducing costs. 'e-hubs' are being generated within the printing industry, and is creating new markets by combining the technology from the information industry with the existing printing industry.

Many companies must control and manage the printing part of their business via various suppliers, which is an integral part of the printing process. The Internet can provide a solution to simplify the whole process by concentrating it into one nexus.

'e-hubs ' will act as the center of the whole process and mediating companies shall enhance efficiency of the printing process by managing the printing process itself. This new service will be able to increase overall effectiveness. Therefore, the intermediary will improve the process, as well as reduce ordering costs. In addition, it will assist companies adjust to the new online communication system.

According to John Parsons article ' Does E Commerce Mean E Profits? ' published in Seybold Report on Publishing Systems; ' e-commerce in Printing: Update on The News and the Workflow Issues ' Volume 29, Number 10 on April 3, 2000, the benefits for buyers and seller over the Internet can be summarized as follows.

As you can see in the chart, the benefits from e-commerce are very different from sellers to buyers. The printing industry should attempt to have measures that can support buyers' benefits, while promoting the industry's margin structure simultaneously.

To head

2001/01/19 00:00:00


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